How do I make a return?Updated 9 months ago

Returns must be initiated within 90 days of receiving your order. Items must be unused and in the original packaging.

Return by mail

To initiate the return process, please visit our Return Portal link where you will be able to select from the options provided to arrange your label, drop off and return

Note: You may incur a return shipping charge depending on the reason for the reason for returning your items.

Return in store

You can visit any of our retail stores and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Please note refunds may take up to 5-10 business days to be processed.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.